SHIPPING & RETURNS
SHIPPING POLICY
At ILARA GK, we are committed to ensuring that your orders are delivered safely and efficiently.
- Orders are processed within 1 to 3 business days after payment confirmation.
- Delivery times vary depending on the customer's location and the shipping method selected at checkout.
- Once your order has been dispatched, a tracking number will be provided so you can monitor the delivery status.
- Please note that delays caused by carriers, weather conditions, or periods of high demand may occur and are beyond our control.
- To avoid delays or returns, please ensure that all shipping information is accurate at the time of purchase.
Our commitment is to provide a safe, transparent, and satisfying shopping experience from start to finish.
RETURN & EXCHANGE POLICY
At ILARA GK, we want you to shop with complete confidence. If you are not entirely satisfied with your purchase, we offer a simple and transparent returns and exchanges process.
- Requests for returns or exchanges may be made within 14 days of receiving your order.
- Products must be returned in their original condition, unworn, unwashed, undamaged, and with all tags attached.
- Once your request has been approved and the returned item has been received, we will process the exchange or refund, as applicable.
- Please note that personalized items, sale items, and clearance products may not be eligible for return or exchange unless they are faulty or defective.
- If a product is defective or has been shipped incorrectly, the shipping costs related to the exchange or return will be covered by us.
To request a return or exchange, please contact our customer support team with your order number and details of your request.
Our goal is to ensure a safe, fair, and satisfying shopping experience for all of our customers.